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Concerned or upset about how we've handled your claim?
There is something you can do about it.
We will do everything we can to make sure you're treated fairly.
If you disagree with how fault was determined, you have a number of appeal options:
All repairs done by ICBC-accredited shops are guaranteed.
Here’s what to do if you’re not satisfied with your repairs.
You can request information about your claim under Freedom of Information.