Frequently Asked Questions

To get an insurance quote, visit your nearest Autoplan broker.

Possibly. You can authorize someone else to renew your insurance at the Autoplan broker. However, lessees have no authority to authorize someone else to renew on their behalf. Only the lessor may grant signing authority. First, you must:

• Sign the back of the insurance renewal reminder or,
• Write a letter, certified by a notary public or a lawyer, that specifically grants power of attorney, or signing authority, to someone else to renew the policy.

Then, the authorized person can renew your insurance as normal.

Unless the power of attorney is granted, another person cannot renew the registered owner’s insurance policy when:

• The policy is paid with an ICBC monthly payment plan.
• The policy’s coverage is being reduced.

Generally, only registered owner(s) can request to have their insurance policy and licence plates cancelled.

To do so, the registered owner(s) must go in person with the licence plates and Owner's Certificate of Insurance and Vehicle Licence to an Autoplan broker's office to sign a cancellation form.

Note: Different rules apply if the owner is deceased or if a Power of Attorney (POA) has been assigned. Talk to your Autoplan broker for more details on cancelling a policy.

Getting another driver’s licence will cost $281 ($250 reinstatement fee plus $31 for a two-year driver's licence). Depending on your prohibition, you also may also be subject to administrative fees.

All outstanding fines and debts to ICBC and the province must be paid in full. Also, if you have been prohibited for more than three years, you will need to be re-tested.

Possibly. You can authorize someone else to renew your insurance at the Autoplan broker. However, lessees have no authority to authorize someone else to renew on their behalf. Only the lessor may grant signing authority. First, you must:

• Sign the back of the insurance renewal reminder or,
• Write a letter, certified by a notary public or a lawyer, that specifically grants power of attorney, or signing authority, to someone else to renew the policy.

Then, the authorized person can renew your insurance as normal.

Unless the power of attorney is granted, another person cannot renew the registered owner’s insurance policy when:

• The policy is paid with an ICBC monthly payment plan.
• The policy’s coverage is being reduced.

The licence should be cancelled.

To cancel, a copy of the death certificate and the driver licence can be forwarded to:

ICBC Licensing Unit
PO Box 3750
Victoria, BC V8W 3Y5

Alternatively, you can bring the death certificate and driver’s licence to any driver licensing office.

Getting another driver’s licence will cost $281 ($250 reinstatement fee plus $31 for a two-year driver's licence). Depending on your prohibition, you also may also be subject to administrative fees.

All outstanding fines and debts to ICBC and the province must be paid in full. Also, if you have been prohibited for more than three years, you will need to be re-tested.

When you make a claim, an estimator must decide whether your vehicle should be repaired or declared a writeoff (“total loss”).

Vehicles are written off when the cost of repairing them exceeds their actual cash value (ACV). Here is an example:

• The cost of repairing a vehicle is $8,000.
• The ACV of the vehicle is $10,000.
• The estimated salvage value is $3,000.

This vehicle would be a writeoff. It would cost ICBC more to fix the vehicle ($8,000) than to pay the ACV ($10,000) and recover some of the costs by selling it as salvage ($3,000).

That is your decision to make. Our goal is to settle all claims fairly and promptly. We would like the opportunity to meet your needs without the expense and delay of litigation. However, you are entitled to appoint legal counsel at any time during the claims process.

If you want to start a legal action with respect to your claim, you must do so within the applicable time limits. Your adjuster can provide you with more information about the time limits that apply to you. Find out more about disputing through the courts »

Getting another driver’s licence will cost $281 ($250 reinstatement fee plus $31 for a two-year driver's licence). Depending on your prohibition, you also may also be subject to administrative fees.

All outstanding fines and debts to ICBC and the province must be paid in full. Also, if you have been prohibited for more than three years, you will need to be re-tested.

In certain circumstances, ICBC may be able to give you a cash advance for a claim where you are injured and not at-fault. Feel free to discuss your financial needs with your adjuster at any time.

• You meet with an adjuster. During the meeting, you provide a statement about the accident, and sign Accident Benefits and release-of-information forms. Learn more about meeting your adjuster »
• Your adjuster investigates your injury claim. There are certain obligations for both you and ICBC.
• There are many more considerations for your claim assessment. Your adjuster can provide specific information based on medical reports and contributing factors. Contributing factors include fault assessment, seat belt use, low-velocity impacts, soft-tissue injuries.
• You work with your doctor and other health-care professionals to help return to your pre-accident condition as soon as possible.

Registering a used Canadian vehicle from another province

In order to rgister the vehicle, the following is required:

• The Vehicle Registration document
• A "passed" Vehicle Inspection Report from a Designated Inspection Facility in B.C.
• If the vehicle is from Nova Scotia, also the Certificate of Title.

If the vehicle is not registered in your name, a signed and dated bill of sale is also required. However, in some cases, a vehicle registration document (or the Certificate of Title, if the vehicle is from Nova Scotia) which is signed by the registered owner of the vehicle and names you as the new owner, is acceptable instead of a bill of sale.

Once the vehicle is registered in B.C., it can then be licensed and insured here. Any Autoplan broker in B.C. can register, licence, and insure the vehicle for you.

Registering a used vehicle from the USA

If you are importing a vehicle into B.C. from the United States, contact the Registrar of Imported Vehices at 1-888-848-8240.

Find out more information about importing vehicles into Canada from the Canada Border Services Agency.

Registering a used vehicle from a country other than the USA

The Registrar of Imported Vehicles (RIV) administers the importation of vehicles into Canada, and can tell you whether the vehicle can be imported into Canada. You can contact the RIV at 1-888-848-8240.

Some vehicles manufactured in other countries may not comply with the requirements of the Canada Motor Vehicle Safety Act. Contact Transport Canada at 1-800-333-0371 or visit their website.

Please see the AirCare website.

You can order a Vehicle Claims History online, or phone:

• (604) 661-2233 (Lower Mainland)
• 1-800-464-5050 (elsewhere, toll-free)

Common types of debts and fines collected by ICBC include overdue monthly insurance payments, and traffic and other kinds of violation tickets.

You can pay any ICBC-related debt in person and by mail.

Pay debts in person at these locations:

• Autoplan brokers
• driver licensing offices
  
• ServiceBC centres
• ICBC claim centres
• ICBC head office (151 West Esplanade, North Vancouver, B.C.)
  

When paying in person, you can pay by cash, certified cheque or money order. Most Autoplan brokers and driver licensing offices also accept VISA, MasterCard and debit cards.

Paying debts by mail

You can mail any ICBC-related debt payment to:

Revenue Accounting
151 West Esplanade
North Vancouver, BC  V7M 3H9

Paying violation ticket fines by mail

You can mail your fine payment to:

Revenue Administration
Bag 3505
Victoria BC  V8W 3N9

Depending on your situation, you may be able to reduce your penalty point debt. You may be able to eliminate your driver penalty point premium if you voluntarily surrender your driver's licence to an ICBC Driver Licensing Office for one year during the billing period.

More information about driver penalty points.

The ticket remains on your driving record for five years from the date the conviction was entered on the driving record.

Booster seats are used for older children (about 4 1/2 years old, weighing at least 18 kg, or 40 lb) who have outgrown forward-facing convertible or combination seats.

For details, see Child Seats: What kind do I need?

For information on how to properly install your child seat, call the BCAA/ ICBC Child Seat Information Line at 1-877-247-5551.

The ticket remains on your driving record for five years from the date the conviction was entered on the driving record.

The recruitment process typically includes, but is not limited to, the following: testing, interview series, reference checks, security checks, and education verification.

You will receive an e-mail confirming that we have received your application. We will contact you if you are shortlisted for a position.

We encourage you to continue to update your profile and check our job postings regularly for positions that match your interests and experience. Please ensure you "release" your profile in order to be considered for other positions as well.

ICBC collects your personal information to assess your suitability as a candidate for current and future job opportunities. We do this in accordance with the provisions of the Freedom of Information and Protection of Privacy Act. By registering to create a candidate profile or applying for a position, you consent to being added to ICBC’s candidate database. Successful applicants’ personal information may be used for ICBC’s human resource programs.

If you have any concerns about the collection, use, or disclosure of your personal information, please contact the manager of ICBC Information and Privacy at 604-982-6210.

See ICBC's privacy policies